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Member access, payment status, match data, research-record archives, and partnership inquiries are handled here. For faster verification, include the account email, order time, page link, and relevant match name.
Priority is given to member activation, order status, data anomalies, result settlement, and account access. We verify model records and data evidence; we do not make personal decisions for users.
Frequently Asked Questions
Expand the corresponding entry to view the information that needs to be submitted.
What should I do if I don’t have permission after membership activation?Check order, email and membership status
Please first confirm whether the login email address is consistent with the payment email address. Attach the order time, package name and payment screenshot when submitting. We will synchronize member permissions based on the order record.
Match data or results are displayed abnormallyScores, Handicaps, Price and Settlement Feedback
Please provide the game name, start time, page link and the location of the exception you saw. We will give priority to checking whether the match results, handicap range, hit status and historical statistics are consistent.
The payment was successful but the page still shows that it has not been activated.Payment callbacks and account synchronization
Occasionally payment callbacks may be delayed. Please do not make repeated purchases and refresh your membership status on the account page first; if it is still not synchronized, submit the order information via email.
How to report a settlement dispute for a certain game?Model selection, verified price, and official result
Settlement checks the frozen model selection, the data source and market data timestamp saved before kickoff, and the official result. Include the match and a screenshot so we can review the signal's complete archive.
How to deal with refund or package issues?Weekly card, monthly card, quarterly card and recurring payment
If there are repeated payments, incorrect package selection, or permissions are not effective, please contact the support email. Member services that have been used normally will be processed according to the page rules.
Business cooperation or website recommendationExternal cooperation, data cooperation, portal exchange
For partnership inquiries, please email us with the source, website, proposed form of collaboration, and contact person. KickQuant only accepts partnership requests related to football data, model interpretation, and research tools.
The account cannot be logged in or the email address is incorrect.Login status and account recovery
Please provide your usual email address, purchase time and information that can verify your identity. We will not ask for passwords or full card details.
Want to delete or correct account informationPrivacy Requests and Data Corrections
You can request to correct your email address, delete customer service records or query the information saved in your account. Sections involving order and compliance records are retained for as long as necessary.
How long does it usually take to reply?Processing order and peak competition periods
Member rights and payment issues will be dealt with first. Regular questions are usually answered within 24 hours, but may be postponed during competition-intensive periods.
What support is not provided?Personal action instructions and result promises
We do not make budget decisions on behalf of users, promise positive outcomes, or provide action instructions based on an individual user's budget. The tools are only for risk calculation and data interpretation.